Privacy Policy

PLACING AN ORDER

Browse the Sacred Salts Online catalogue to make your purchase. Select the item you wish to order, enter the quantity you desire and click on “Order”.

When your order contains the items and quantities you wish to purchase, click on the “Checkout” link underneath your order. 

You will then be asked to provide us with your shipping and payment information. Please see the Payment Options available to you and choose the one that suits you.

Once you have successfully made your payment, your order will be processed & shipped within 7 Days. For more information, please see our Shipping Policy.

PRICING POLICY

The product prices listed are current and updated. However, these are subject to change without advance notice.

All prices on this web site are processed in Indian Rupees and the prices are inclusive of all taxes.

All orders are acknowledged at current pricing. We will bill at the price in effect, at the time of shipping.

Payment Security

All transactions at Sacred Salts are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with Sacred Salts is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that we follow the best security practices adopted by major online vendor, where all payments are processed in real-time, for your security and immediate peace of mind.

You can tell if your browser is in secure mode at “Checkout”, by looking for the padlock icon at the bottom corner or at the end of the address bar of your browser window.

What is a CVV/CVC?

The Credit Verification Value or CVV or the Credit Validation Code or CVC is an important security feature that further reduces the risk of Internet fraud. This number never appears on sales receipts or billing statements and is only found on the physical card itself. We ask you to enter the CVV/CVC code during your transaction to make sure that the card is, in fact, in your possession. The CVV/CVC is a 3 or 4-digit code embossed or imprinted on the reverse side of your credit card, in the signature area.

OUT OF STOCK ITEMS

We apologize for the inconvenience this may cause. If your item is out of stock, we will contact you within 2 business days to discuss how you would like the order to be handled. Sacred Salts does not back order, that is, we do not accept orders which we cannot fulfil immediately.

CANCELLATION POLICY

In case of cancellation of the order within the timeline, you will be charged 2.5% as payment gateway charges and the balance will be refunded to the cardholder and credited through the same payment instrument.

SHIPPING POLICY

We offer free shipping on all domestic orders of worth Rs. 999- and above.

Purchases are shipped from our warehouse in Haryana, India by courier. Please allow the following number of days as mentioned in receipt of your order.

*Complimentary trial sizes may vary as per availability.

Items may move or shift whilst in transit – product may shift to one side, stoppers may stick to the top lid , items may move within giftboxes. Returns will not be accepted in any of these cases where the issue is due to movements in transit.

DELIVERY FOR PREPAID ORDERS:

5-6 days for all metro cities (Monday to Saturday).

An additional day may be required for remote areas.

Cash on Delivery Orders:

5-6 days for all metro cities (Monday to Saturday).

An additional day may be required for remote areas.

Goods will need to be signed for upon delivery. If you are not physically available to sign for the delivery, please suggest an alternative i.e. a family member, colleague, neighbour, etc. Sacred Salts takes no responsibility for goods signed by an alternative person.

Sacred Salts is not responsible for damage after delivery.

All claims for shortages or damages must be reported to customer service on the day of delivery.

Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are mentioned at the time of check out and consumers will know about this before making payments.

Returns Policy

We will issue a product exchange for any product that is returned in a saleable and undamaged condition, in its original packaging, within 7 calendar days of the delivery date. All products to be exchanged must be accompanied by the original receipt.

To return any items, please contact Customer Service or email on Contact@sacredsalts.in

All returned items must be accompanied by a copy of the original receipt, a return / exchange authorization number and in unopened, saleable condition.

Postage will not be refunded.

Please note that we cannot offer an exchange or refund on any product on sale, or a product that has been opened and/or used. Sacred Salts is not responsible for damage after delivery.

Please allow one to three weeks from the day you return your package, for your request to be processed. You will be contacted once your return is complete.

All claims for shortages or damages must be reported to customer service on the day of delivery.

  1. Return/exchange requests are subject to an inspection and checking by the Sacred Salts. If you claim a leakage in the product or if it was damaged during the delivery process, please send us an email with product images and the batch number, within 7 days of the delivery. We shall take 48-72 hours to perform a quality check. If the product passes the quality test, we shall initiate return/exchange process. Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy.
  2. Each item can only be exchanged once. No cash refunds are permitted.
  3. An item is eligible for return if it fulfils any of the following conditions:
    • Sold in a physically damaged condition.
    • Has missing parts or accessories.
    • Product packaging not opened, product not used.